It takes a new breed of technicians to service today's vehicles. The professionals at Ray Harris are as handy with a computer and electronics as they are with a socket wrench and screwdriver.
The technicians at our Chrysler Jeep dealership are part of this new breed. Many join our team already well-equipped, with at least an associate's degree or a Certificate in Vocational Automotive Education, $15,000 to $25,000 in personal tools, and Technician Certification from the National Institute of Automotive Service Excellence (ASE). Then their real training begins.
Part library, part doctor and advisor, part test center, MDS2 hooks your vehicle's onboard computers to DaimlerChrysler's vast technical resources, helping the technician fix your vehicle right and fix it fast. The technician's education continues even after leaving the "Training Center."
Extensive training - Our dealership difference
Our technical expertise is an important aspect of our overall service commitment . Combine it with our great people, modern equipment and use of authentic Mopar Parts, and you have our formula for service satisfaction. We call it our Dealership Difference.
Attending one of the 27 state-of-the-art Daimler-Chrysler Academy Training Centers, they receive personal training from expert instructors. It's an intense program, with 70 percent of each technician's time dedicated to hands-on training. Studying 10 core competencies, including engine repair, transmissions and electrical systems, technicians learn to troubleshoot and repair every aspect of every vehicle, so they're fully prepared to apply that knowledge to yours. In addition to honing their mechanical skills, technicians learn how to use the electronic diagnostic tools so important to servicing today's vehicles. One key tool is MDS2.
Every month, as part of Daimler-Chrysler Academy's Master Tech program, our technicians receive a videotape and test which reviews the latest repair procedures. And every year, most technicians receive additional technical update training. In fact, with the type of skills, tools and training at hand, today's average DaimlerChrysler-trained technician possesses a level of technological sophistication simply unavailable 10 or 20 years ago.